Comprehensive genealogy service for the UK, Ireland, Australia and Canada
We also have associates in Holland, USA, Canada and Australia along with a number of contacts in other countries (details upon request). This means that we can offer a completely comprehensive "one stop" service to all our clients.
Once we have fully reviewed a case we normally quote fees based on a fixed hourly rate. This varies depending on where the research has to be conducted and the type of research involved.
The hourly rate includes research time at the appropriate archives and the production of a report either by post or by email. In some instances where a case is particularly large or complex we charge for reporting time at a reduced "office" rate. We advise of this in advance.
For the majority of research locations we do not charge travel expenses but there are exceptions and they will be advised at the outset where appropriate.
All other cost for photocopying of documents, postage, telephone calls, etc. are charged in addition to the hourly rate.
In the event that we have to access material or data held privately and which is accessible upon payment of a fee to the custodians we will advise of this before proceeding with a request so that clients are fully aware of any potential costs before committing.
Where location photography is requested we provide a detailed estimate of the costs involved in advance and then, once approved, request a 50% deposit with the balance upon completion.
Once a client has decided to proceed with research of any kind we then agree a strategy and, more importantly, a budgeting schedule to suit their own particular needs and circumstances. Unlike some other companies we do not ask for large deposits in advance.
Time taken to complete research obviously varies hugely depending on the time of year and where the particular documents we need to access are held. However, we normally aim to report back to clients within 2 to 3 weeks of receiving their confirmed instructions (although this is strictly for guidance only, sometimes it's longer, sometimes it's speedier!).
Please do be aware that where research is required in Continental Europe we are at the mercy of many circumstances outside our immediate control and that turnaround times are more realistically in the 3 - 6 month time frame and often longer.