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eXpertGenealogy.com is the ISP for genealogy professionals
Frequently Asked Questions
from Professional Genealogists
How do I
know that making an online payment is safe.
for services at eXpertGenealogy.com are made with PayPal, an eBay company, which
is one of the most trusted online payment processors. You enter your credit card
number to the PayPal web site and it is not forwarded. eXpertGenealogy.com receives your
payment but not your credit card number. Visit
PayPal.com for further information on the
payment process. Payments are made to Team Approach Limited which was
incorporated in 1976 by Terry Young and is the corporation that owns
For the transmission of your credit card
number, you should always ensure that that the web site will secure the
transaction with encryption. In the case of Internet Explorer, a secure web page
using encryption is identified with this lock icon
status bar at the bottom right of the window. If you use Netscape and FireFox
then you must recognize their icons. PayPal secures the
transactions. but you should always check for this icon which signifies that
data transmissions will be encrypted. If this icon is not present then you
should not enter your credit card number.
subscribe for a year, how do I know that eXpertGenealogy.com will be there for
the entire period of time.
eXpertGenealogy.com has become one of the most visited genealogy web sites on
the Internet and has therefore become a valuable asset that is unlikely to stop.
Visit the page on web site ranking by independent
companies to see that eXpertGenealogy is very popular. The low subscription
price ensures that you cannot loose by subscribing to eXpertGenealogy.com.
eXpertGenealogy.com guarantees that you will get clients if you become a paid subscriber. If
you do not obtain business with your subscription, your subscription will be
extended to the same length of time at no additional fee. Visit the
Unsolicited Comments Page
to see what others have said.
I want to
become a paid subscriber but I don't want to pay in US dollars.
made with PayPal which also allows payments in Euros, Pounds Sterling, Canadian,
Australian, or US dollars. You will see the current exchange rate when you make you
payment. You can check the exchange rates at
How do I
get a preferred listing?
Go to the Advertising
Options page and make a payment or send an email to
with details of a link to expertgenealogy.com.
I have filled in the registration form
but my information does not appear in the directories!
Listings do not become active until they
have been manually checked. The manual verification normally takes only a few
hours, but may take until the next business day.
with Google and Yahoo does not find my web page!
The Yahoo slurp and Googlebot web crawlers
visit eXpertGenealogy.com every few days. Until they visit, your page will not
be included by the search engine.
How do I
change the information on my listing?
modification is a feature reserved for paid subscribers. Free subscribers will
need to register a new page with correct information and then make a request to
remove the old listing.
Why am I
not notified by email when a prospective client makes an inquiry?
subscribers DO receive an email notification when the inquiry form is sent. Free
subscribers must login and check for inquiries at least weekly. In all cases,
inquiries are stored in a database to ensure that the inquiry is not lost. In
some cases, email messages have become unreliable and inquiries might be lost to
anti-spam email filters.
my email address but it does not appear on my listing?
listing, your prospective clients will communicate with you with the inquiry
form at the bottom of your listing. Paid subscribers have a link for their
clients to send email with their own email program such as Outlook.
Why is there a RootsWeb button
or Ancestry advertisement on my
subscribers have these advertisements. Linked or paid subscribers do not have these.
How do I
get features like colors and marquee scrolling text on my page?
HTML code can be added to the description
field in the Add Free Listing page. To do this you
need to know HTML. Contact
email@example.com for assistance.
How do I include a PayPal button on my
Pay subscribers can include their PayPal
email account in the Page Modification form.
This will automatically include a PayPal button and credit card logo on your web
page. When your customers click the PayPal button, a PayPal windows pops-up with your PayPal account already be included in the form.
fees to accept credit card payments with PayPal?
are considered as reasonable. The standard rate is about
US$0.30+2.9% but you should check the rates on the PayPal site at
eXpertGenealogy.com involved in financial transactions between clients and
NO. Once the
client clicks the PayPal button, they go directly to the PayPal web site and
eXpertGenealogy.com has no involvement or knowledge of these transactions.
the relationship between my web site and my listing at eXpertGenealogy.com
shows the relationship. The arrows represent hyperlinks between the pages.
Your listing at eXpertGenealogy.com
Your web site hosted at
or your own ISP or
web hosting company